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Hello and welcome to the first chapter of this course. I will guide you through this journey and give you some useful tips regarding some topics. In this first session, you will learn the complete outbound call dialing mechanism, and the basic concepts of each component responsible for dialing outbound calls. We will focus on presenting the outbound concepts, like directories, services, campaigns, and outbound rules. Whenever you see this icon, click it to know more about the topic. Next, click on any of the images to check the details.