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The Voice Portal licensing rules are cumulative, for example: The Voice Prompting license includes the Queue license. The Voice Portal license includes the Voice Prompting and Queue licenses, and so on. The same IVR can have different licensing items with different amounts. For example, an IVR can have 100 Queue licenses for a waiting queue, and only 30 Voice Portal licenses. This situation may occur if, for example, we have 2 campaigns, one for Customer Care where customers have to authenticate themselves on the IVR, thus consuming Voice Portal licenses, and a Business Support campaign where customers are simply placed in the queue, consuming Queue licenses only. The license usage is dynamic, and different licenses may be used by the same port. This means the same IVR port can access different services, using different licenses. Following the same example above, the same IVR port will use the Voice Portal license if it is handling a customer from Customer Care, and the Queue license only if it is handling a customer from Business Support.