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Samuel has an AODA policy and a plan that are available upon request. They are at reception and on our website. Our communications must consider the individual's needs. Be respectful and sensitive. We have to allow for assistive devices and service animals. We have to welcome support persons and inform people if our accessible services are out of order. For example, an elevator. If we provide service to someone with a disability, we must invite their feedback. We have a process for collecting and addressing feedback. The details and the relevant contact information are available at reception or on our website. We also train all staff.