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Additionally, we must allow for assistive devices. This includes wheelchairs, walkers, white canes, a hearing aid, oxygen tanks or communication boards. You must get permission to touch or move the device and always leave it within reach for service animals. The animal should be easily identifiable and you have permission to ask for documentation. It should be issued from a certified physician. The animals are on the job, so it's important not to touch or distract the service animal. The owner is responsible for its care and supervision. Support persons. It's important to speak directly to the person with the disability, not their support person. Confirm with the person if they desire their support person's presence during any confidential discussions.