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You must always ask before you help. For example, you can say, how can I help you? It's important to use correct language. It's a person with a disability. For example, a person with hearing loss or a person with mobility issues, not a handicap person, a deaf person, or a blind person. The disability never defines the person. It's also important to take time to listen and understand how best to help them. If the method you're currently using isn't working, you must offer an alternative form of communication or assistance. For more information, visit access forward.com. It's important not to make any assumptions about what the person can or can't do. Therefore, it's always important to ask before you help. This is due to the fact that not all disabilities are visible, and the person is not required to tell you that they have one or what they have.