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Samuel has an A, O, D, A policy and a plan that are available upon request. They are at reception and on our website. Our communications must consider the individual's needs. Be respectful and sensitive. We have to allow for assistive devices and service animals. We have to welcome support persons and inform people if our accessible services are out of order. For example, an elevator. If we provide service to someone with a disability, we must invite their feedback. We have a feedback form available at reception and also on our website. We also train all staff.