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Dear Headstart Warranty Company, This law firm represents [Your Name] in connection with the above-referenced extended warranty policy and the claim arising from the breakdown of our client's vehicle. We are writing to demand the immediate resolution of this claim and to put Headstart Warranty Company on notice of our intent to pursue legal action for breach of contract, bad faith claim handling, and the resultant financial damages. Our client has provided us with a detailed timeline of events that unequivocally demonstrates Headstart Warranty Company's egregious mishandling of this claim and disregard for the contractual obligations owed to our client: Let me detail the timeline of events that demonstrate your company's gross negligence and disregard for my dire situation: On 4/7/2024, I properly contacted Empire Auto Protect and followed all necessary steps when my vehicle broke down. The vehicle was towed to Fairicy Boys in Colorado Springs for diagnostics, as per your protocol. On 4/8/2024, the dealership completed the diagnostic and submitted the results to your company, as clearly directed in the policy handbook. For the next week, from 4/9/2024 to 4/16/2024, I heard nothing from your company, despite the dealership's attempts to contact you. Ashley at Fairicy Boys made multiple calls, waiting on hold for over 30 minutes each time, only to be hung up on. This is beyond unprofessional. Finally, on 4/17/2024, after I directly contacted Headstart Warranty, I was informed after an excessive hold that the inspector's report had just been received and would take 24-48 hours for review and instructions to the dealership. Yet the next day, Ashley reported receiving no response from your company and continued inability to reach anyone. On 4/19/2024, Ashley managed to reach your adjuster, who explicitly promised a response by close of business that day. However, this promise was brazenly broken, with no communication received. Even more concerning, your company admitted to having LOST the inspector's report, only to suddenly recover it. This level of incompetence is staggering. The misinformation and lies continued on 4/22/2024 when I was told by your representative that the report was received on 4/19/2024, contradicting the previous timeline given. And yet again, assurances were made of imminent communication to the dealership within 24-48 hours, which have proven to be empty words. Most concerning is the revelation that on 04/22/2024, a representative of Headstart Warranty Company verbally read the contents of the inspection report to our client and her husband, confirming that your company has been in possession of the necessary information to process this claim for an extended period. The failure to act on this information constitutes a willful breach of contract and a textbook example of bad faith claims handling. The inspection report, as acknowledged by your own representative, clearly outlines the necessary repairs to be made. There is no ambiguity or justifiable reason for further delay. Headstart Warranty Company's continued failure to approve the claim, authorize repairs, and provide a rental vehicle constitutes a flagrant breach of the implied covenant of good faith and fair dealing. Be advised that our client has suffered significant financial damages as a direct result of Headstart Warranty Company's misconduct. The failure to provide the promised coverage and the unconscionable delays have jeopardized our client's employment and caused substantial hardship. We fully intend to hold Headstart Warranty Company liable for these damages. Demand is hereby made that Headstart Warranty Company immediately approve our client's claim, authorize the necessary repairs as detailed in the inspection report, and provide a rental vehicle without further delay. Failure to comply with this demand within 24 hours will result in the immediate filing of a lawsuit against Headstart Warranty Company. We have compiled extensive documentation of Headstart Warranty Company's misconduct, including the damning admission of your representative reading the inspection report to our client. This evidence will be presented in court to establish the bad faith conduct and the willful breach of contractual duties. Govern yourselves accordingly. This is a final opportunity for Headstart Warranty Company to rectify its misconduct before facing the full consequences of its actions in a court of law. We stand ready to vigorously pursue all legal remedies available to our client. Sincerely, [Attorney Name] [Law Firm] cc: Fairicy Boys Dealership cc: [Your Name]