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You want to be strong, not weak, right? To be strong, you need to carry out strong collection actions, such as updating parent contact details in bulk. If you keep sending collection notifications to incorrect mobile numbers and email addresses, you're essentially performing weak collection actions that won't have any impact and will lead to no success. If the parent doesn't even know that you're taking collection actions against them or where they stand in the collection process, why would they pay their overdue account? Book a workflow session with our experienced support team, and we'll assist you in managing your parent contact details to enhance your ability to get in touch effectively.