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Narrator is a screen reader, primarily used by users who are Blind. Narrator is not just any other feature – it is necessary feature to provide our Blind user the capability to more with Windows. However, like other features, Narrator also have lot of opportunity to work on to improve user experience. Hello there! Myself, Tooba and Abhijit, today are presenting our work on identifying differentiating factors between users who are churning out versus users who keep using Narrator.