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What does working in client service at AlphaSights involve? We are committed to delivering the best possible service to our clients. This requires effort and grit. You'll work in an intense, fast-paced environment, where you'll interact with senior experts and business leaders daily. Our clients are busy professionals working to tight deadlines in investment funds, consultancies, Fortune 500 companies and non profits. They'll phone or email you when they need specific knowledge and expect you to identify, recruit, and connect them with the most relevant experts as quickly as possible. You'll need to understand their precise requirements, identify and vet suitable experts, and connect them with your clients across various formats (phone, in-person, surveys, etc) at speed. You'll frequently work on several projects simultaneously, juggling multiple client requests at any given time. The nature of our clients work means projects frequently pivot or get canceled. You'll gain their respect and loyalty by being highly responsive, thinking ahead, making their problems your own, and going the extra mile. How does client service contribute to AlphaSights' success? Client service is at the very core of what we do. Associates drive our company's revenue by building and managing relationships with experts and clients, and being the link between our clients and the expert knowledge they need What sets us apart from more traditional professional services firms like management consultancies is that our associates, not senior management, are the ones who interact directly with clients. The more you embed yourself in your clients' workflows, the more high-quality interactions you create each * month, and the more revenue you will help the business generate. This means that right from the start, your role will We front-office and impacting client and business success alike. Is client service at AlphaSights a sales role? What makes client service different from a sales role is that you won't be constantly prospecting new clients, or selling a product or service made by someone else. Instead, you'll be serving a dedicated set of clients users, and you'll be devising and pitching your own creation: the connections you establish between your clients and uniquely relevant exports. But at the same time, client service is a client-facing. target-focused role, which brings excitement and stress: a meaningful part of your monthly compensation will be based on the number of high-quality interactions you generate. Your skill in building and managing relationships with clients, and serving their needs better than competing providers. is what will make you successful in this role What are common misconceptions about the client service role? Unlike more traditional consulting firms, we don't advise clients. We deliver the knowledge they need and let them make their own decisions. But the work we do is still vital for our clients: the knowledge to which we provide access is locked up in the minds of experts and is hard to get to. It's not the kind of information you can search for on the internet. Another misconception is that the role focus@s on deep-dive industry research - it doesn't. Your role is to connect the dots quickly and thoughtfully to help clients get specific knowledge efficiently. No two client projects are alike, and each new project requires you to develop a quick understanding of an industry's key players and value chains. Research is part of the role, but it is a means to an end, not your core mission. In your daily work, you will be supported by our state-of-the-art proprietary technology, designed to minimize manual tasks and maximize time and focus on client service. What type of person succeeds in client service at AlphaSights? The key to being a successful associate is to be willing to roll up your sleeves, pick up the phone, and go the extra pile to make it happen for your clients. You'll need to be driven and keen to jumpstart a career in business, but also humble and willing to continuously learn. Drive and humility are two of our core values, and we really live by them. If you want to succeed, you'll need to be both an excellent individual contributor and a team player. You need to be ready to roll with the punches, apply yourself, and learn from your peers and through trial and error. It's not an easy journey, but it's a fun and rewarding one. People who succeed here are focused on building successful and fulfilling careers over the years, and they see AlphaSights as a unique springboard that propels them forward. What skills do I gain from working in client service at AlphaSights? By interacting with sophisticated clients, senior experts, and smart peers across the globe, you'll learn a lot about the global economy and pick up valuable skills in: .Professional communications Ability to express business topics succinctly • Client relationship management Gaining respect and trust from your clients • Project management Attention to detail while multitasking, time linês, prioritization, proactive communication • Confident negotiation Communicating professionally and effectively with both clients and experts • Account management Staying on top of key metrics and driving account growth Advanced desktop research Understanding searches. database research did Training and coaching new joiners Developing people management skills in ear 3 •Business acumen Learning how the knowledge economy operates What do associates go on to do? We offer a structured career path. You'll start as an associate for two years, followed by three years as manager and three years as vice president. We fill senior positions by promoting from within - many of our senior leaders started out as associates themselves Not everyone will choose to stay long term, and we wholeheartedly support colleagues who want to move on to new opportunities. Those who leave within the first 2 years usually take on account management roles at technology companies (incl. Google, Amazon, American Express, Facebook). Those who leave between years 3-5 either go on to top graduate schools (incl. Harvard, Stanford, LBS, Oxford), or top names in consulting and finance. Those who leave us at the end of their vice president tenure move on to senior- level positions in growth companies, finance, or to start their own business. About AlphaSights AlphaSights is the global leader in knowledge on-demand. We connect investors and business leaders with the knowledge they need to succeed. Working from nine cities globally, our 1500+ colleagues provide round-the-clock coverage to the world’s top investment funds, consultancies, and Fortune 500s. Founded in 2008, AlphaSights is a fast-growing, founder-led company. Here are some effective ways to build and nurture client relationships: 1. Communication: Maintain open and regular communication with your clients. Listen actively to their needs and concerns, and respond promptly to their inquiries. 2. Understanding their goals: Take the time to understand your clients' business objectives, challenges, and long-term goals. Align your services and solutions to help them achieve their desired outcomes. 3. Personalize interactions: Treat each client as an individual. Tailor your interactions to their preferences and needs. Remember personal details about them and refer to those details in conversations to show that you value their unique situation. 4. Be proactive: Anticipate your clients' needs and provide proactive recommendations or solutions. Offer insights, industry updates, or relevant resources that can help them make informed decisions. 5. Deliver on promises: Consistently deliver high-quality work and meet or exceed client expectations. Be reliable, trustworthy, and transparent about your capabilities and limitations. 6. Build trust: Trust is the foundation of any successful relationship. Be honest, transparent, and maintain confidentiality. Follow through on commitments and demonstrate integrity in all interactions. 7. Provide exceptional service: Go above and beyond to provide exceptional service. Be responsive, flexible, and willing to accommodate your clients' requests when possible. Show that you genuinely care about their success. 8. Seek feedback: Regularly seek feedback from your clients to understand their level of satisfaction and identify areas for improvement. Actively address any concerns or issues raised to show your commitment to their satisfaction. Remember, building strong client relationships takes time and effort. Consistently demonstrating value, professionalism, and a genuine interest in your clients' success will help foster trust and long-term partnerships.