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How do you make your guest feel welcome? But what motivates visitors to take the trouble to leave positive reviews? One crucial aspect is how much effort and cares the host puts into making them feel welcome. Let them know what to expect It's always a little bit of an adventure to rent a house before seeing it. That can even add to the fun. However, too much adventure might make a holiday uneasy. Make sure your home is well-represented to your visitors. Beyond the short-term rental listing's description, ensure your listing includes high-quality pictures of your house and its characteristics. Tell them about the quirky design, the broken elevator, or the enquiring neighbor who always appears as they get closer. Give guests clear directions to your home You might only need to provide your street address and a link to a Google map. But they will require specific instructions if it is difficult to identify your house or if visitors are navigating a foreign country and language. Could you find out how they plan to travel? Then, email precise instructions on how to travel to your house from a highway, an airport, a train station, or a bus stop. Inform them of anything that would make it more challenging to locate, such as broken street signs or patchy cell phone reception. Send information about bus, metro, shuttle, or taxi service if they won't have a car. Make sure your guests can get in Your visitors must know how to enter the room if they require anything else from you. How challenging can that be? You would be shocked. Leave the home clutter free and sparkling clean A tidy and clean home is welcoming. Short-term rental visitors don't usually demand that your house be as flawless as a hotel room. However, they do hope to enjoy living there. Make space in closets and drawers for the belongings of visitors and clean everything! Provide the basics Guests appreciate hosts who are considerate enough to supply the essentials, namely paper goods, cleaning supplies, and soap, as well as adequate towels, sheets, cookware, dishes, and utensils. Consider what you would require to spend a few days or weeks in a house similar to yours. Next, stock up. What about a welcome gift with a friendly note We want you to enjoy being here; therefore, we give you a present as a welcome. A small gift of food and drink, together with a kind message from the host wishing them a pleasant stay, is always appreciated by guests. Such gifts include fruit, crackers, cheese, cookies, bottled water, sodas, wine or beer, and sometimes some bread, eggs, butter, jam, cereal, and milk. Give your guests a "user guide." A digital handbook is a fantastic method to greet and orient your visitors. Every house is unique. Try to foresee any difficulties your visitors might encounter while staying at your house and provide them with clear, thorough instructions on how to use appliances like the air conditioner or heater, where to store the trash, and how to prevent the toilet from overflowing. You won't have to deal with as many anxious emails and phone calls from visitors who can't figure something out, which will help them enjoy their stay. Have someone on the ground for your guest when they need help. Ensure visitors have the names and numbers of trusted neighbors who can help if a pipe bursts or the furnace fails. Check-in with guests after their arrival Give visitors a call a day or two after their arrival to make sure they are settling in and addressing any queries unless you're halfway up a mountain with no cell phone coverage. The personal touch serves as a reminder that you want people to enjoy their time in your house, which is essential when hosting a short-term rental. You may also relax knowing that everyone is comfortable and everything is in order. Follow up Send visitors a cordial message after you've unpacked and recovered from jet lag. If they did, express gratitude for their considerate behavior toward your home and let them know you'd be happy to host them again. Encourage recommendations for improvements to improve the comfort of future visitors Most importantly! AUTOMATE You must move quickly to respond to your guests' questions immediately. You might want to consider adopting vacation rental software like iGMS to automate your house and communication with guests to make it a success. With automatic messages and pre-made templates, it will make your life easier. It will also dazzle your guests with its quick responses. This increases your chances of receiving 5-star ratings and improves your Airbnb ranking. Customer service tips for dealing with your guest Provide high-quality food Respond quickly when they call Offer non-stop service Ensure their safety Give the 5-star communication Supply anything they want Do little things that have a significant impact You can check up on them to know how they are fairing Relationship management with guests In addition to the renal, you will also be why your visitors return (the host). As a result, you must establish a strong rapport with your visitors. There are several ways to accomplish this because everyone is unique and has distinct demands. Consider what will work best for you as a host. o Why should someone sign your guest book again? o Since you have the most significant local guidance and tips? o Because you provide fantastic service? o Because you have your guests' trust? What you have to do is marketing; how do you do this? Ask your visitors whether they already know when they'll be returning not long after their stay. And also; o Get their contacts o Send a thank you message after they leave o Reach out to them once in a while o Remember their birthdays/anniversaries to wish them well Delivering promised services and quality standard Give your visitors whatever they require, from essentials to contemporary conveniences, to elevate their stay. For suggestions on what to provide, consult this checklist. o Stay booked with your best guest Your calendar should be full of your favorite recurring visitors! Learn how to stay in touch with past visitors and use your dashboard and past reviews. o Attract guests with comfortable outdoor spaces Your guests will surely love to relax outdoors, and as you've promised, create a welcoming outdoor space at your rental. • Make sure you designed your space just the way you've talked about it on Airbnb Learn how human-centered or universal design, maybe both economical and contemporary, while also appealing to all kinds of travelers to draw in more visitors to your location. • Handle cancellation without hurting performance Even though last-minute cancellations can occur, they need not negatively affect your vacation rental business. Find out how to handle canceled reservations like a pro without hurting your ranking or performance. • Design well to make your home stand out Great décor and furnishing will make your guests trust you and believe you fulfilled your promises. • Always remind your staff to be on their best behavior • Always keep a clean environment