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Guest Screening Guest screening is the secret to successful and responsible hosting in the short-term rental sector. However, some people view guest screening as a harmful practice that adds unneeded stress because it results in fewer reservations, less income, lost time, and costly overhead costs. How do you effectively screen visitors, then? The majority of people associate laborious background checks with guest screening. However, screening visitors is an easy, unobtrusive, non-discriminatory, and authorized technique to protect your business operations. Here is how to do it: • Set expectations Setting the guest's expectations is the first step in the screening process. Please find out the guest's motivation for traveling and their plans for the city to ensure that the host and the visitor are on the same page. This gives you a better idea of the kind of visitor they will be. Once you have that information, ensure the visitor understands and agrees to your home rules by explaining them. Additionally, it's critical to establish that the visitor is fully aware of their reservation (a rental suite in a residential area, not a hotel). • Confirm details The guest's reservation information has to be verified next. Fact-check their story to make sure it is true. Ask them to provide you with their names, phone numbers, and the number of guests they will bring. Watch out for any contradictions or information that doesn't add up. On a Saturday night at a major event, having two visitors remain in a three-bedroom raises an instant concern. Ask the guest if there will be any additional guests staying the night, and if so, register those extra visitors. Get everyone's contact details, including names, phone numbers, and email addresses. By requesting this information, you can shield your assets from expensive accidents. • Research online To find out more about a visitor, look them up online. Try searching for the visitor's name and phone number on Google, find their social media pages, and closely review their booking profiles. • Verify ID Verify the guest's ID to ensure that you can trust that they are who they claim to be. Bonus: If someone only wants to rent your place for a party, they probably won't want to deal with the inconvenience of showing ID. • Validate payment The guest must present their credit card information for verification and ID. Since short-term rentals are a common target for credit card theft, it's critical to ensure the credit card is legitimate and not reported stolen. Have customers pay the entire booking cost up front to ensure payment, then process the payment immediately. • Sign rental agreement Every person who makes a reservation with you should sign a rental agreement, agreeing to your standards and house rules. The visitor is held responsible for their conduct as a result. • Pay attention to high–risk properties and dates Determine and keep an eye on higher-risk properties while making reservations. Parties frequently seek homes with a high occupancy rate. Verify a guest's information if they attempt to reserve a high occupancy suite. Keep an eye out for younger groups from the neighborhood that reserve a room for only one night. During any significant, city-wide activities, it is especially crucial to exercise caution. People frequently reserve short-term accommodations for celebrations surrounding New Year's Eve, Labor Day weekend, and other special events. • Monitor the stay well Install in-suite noise sensors to ensure that your bases are covered. In this manner, you can deescalate the situation if noise levels rise above a specific threshold before they spiral out of control. On the other hand, a sudden increase in volume could be caused by someone watching TV too loudly; in this case, speak with the visitor first and remind them of the house rules before calling security. • Cancel every suspicious reservation The guest should be given a free cancellation if they don't agree with your cancellation policies or don't respond to your messages. This should include all booking fees. This will prevent unauthorized visitors from filling up your calendar and preserve it free for welcome visitors. Why do you think it is essential to treat your guest right? It's simple to note that treating your guests right makes them come back repeatedly; it keeps your name and the experience they get in their minds, and they can also refer you to their friends and families.