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"Thank you for calling Child Support Services. We are here to help you through the child support process. Press 1 - if you are an employer calling about wage withholding. Press 2 for our office hours and location. Press 3, to reach the Child Support Customer Service line for payment information, Way2Go card replacement or to make a payment. The direct number is 615-253-4394. You may also access your case online at ww.tn.gov. Please remain on the line while we transfer you now. or Press 4 to hear how to make a child support payment. press 5 to leave a voicemail with a change of address, phone number, or other information updates. Please include your case or social security number, full name, and date of birth. For all other questions, please stay on the line and someone will be with you as soon as possible. Please have your case number or social security number available for specific case information. to repeat these menu options please press star.