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Hello Team Member, welcome to Brian Bell’s Customer Service training session. The HR Training team thanks you for participating. Apart from this video, we have also included a power point show and three assessment activities. For your reading we have put in your file the Brian Bell Way Manual in PDF format, feel free to download and share with your fellow team members. To successfully complete this course and obtain a certificate, you must pass all assessments. You can view your results after completing all units in this course. NOW LET’S GET BACK TO OUR TOP PRIORITY – CUSTOMER SERVICE. To be PNG’s leading retailer delivering the best Quality, Service, and Value, customer service at Brian Bell is priority number one therefore each of us must strive to provide a memorable experience for our customers and visitors. NOW, to provide the best service, let’s take a step back and firstly find out What our customers want. Remember the golden rule! DO UNTO OTHERS WHAT YOU WOULD HAVE THEM DO UNTO YOU. So, if you were a customer visiting a Brian Bell shop how would you like be treated? Would you want a convenient, friendly, fast, reliable, and hassle-free shopping? Of Course! If you believe in the Golden Rule, why aren’t you living it. So, what do Customers really want and expect from us? At the simplest level, they want to Feel welcome. They want to Be Understood. They want to Feel Important. And They want to Feel Comfortable. To meet these customer expectations, we have developed a six-step formula – called the Brian Bell Way - for all team members to apply every time when interacting with customers and clients. Before we go into the Brian Bell Way standards, let’s analyse together an exhibition video of a poor customer service in a retail shop.