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Calls are recorded for auditing, training and monitoring purposes. Please refer to our Privacy notice on our website for full details. If you have a medical emergency, such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding, please hang up and dial 9 9 9 immediately, if not you will shortly be put through to one of our reception team. We ask the receptionists to ask you to give them a little information about the problem you are calling about today, this is simply so they can direct you to the person who will be most suitable to help you with your problem. This information is entirely confidential. Thank you very much for your cooperation. For all test results please call back after 2pm. Results WILL NOT be given before this time and reception staff will ask you to call back if you call before.