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DIGITAL MORNING BRIEF 9/30 Good morning 20HY team, As we know, we have experienced delays with Repairs. Adriano has been in communication with Supply Chain and actively trying to find solutions to the concerns that have been brought to us. Thank you all for your patience. September sales to achieve $1,845M Upcoming Visits: 9/30 Supply Chain Team Key Focuses: ⁃ My Performance Journey | My Development; Due October 9 ⁃ Holiday Pendant; October 1 Launch. ⁃ Holiday Gifting List; Due October 4. ⁃ Legends of Diamonds. ⁃ Prospect Client Capture. ⁃ Pre-appointment client outreach. Operations: ⁃ Retail Partners; Returns and exchanges are permitted. *Credits must be redeemed in the channel that they reside ⁃ B2B cancellations, use new sharedsheet to communicate. ⁃ Multiple Creation limit. ⁃ All Reservations, CCLs and transfers under 30k must have 30% Deposit. Training: Shine Like a Diamond Contest; Global and Regional. Events: October 14-15 Dance Reflections by Van Cleef & Arpels at the Brooklyn Academy of Music. October 17-22 Legends of Diamonds at Villa Albertine.  L’Ecole: History and Geography of Diamonds focus. History and Symbolism of Diamond focus. Gemological exceptions focus. 4 C’s of diamonds focus.   TEAM: Michael. Edward. Yuliya. George. Kerry. Marissa.