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Here we go.... Will create 1 test incident.. Clicking + button you can create an incident... In-order to create an incident you need to provide some mandatory information... Please enter incident title , example as p c o i p issue.. When we starting typing the incident title, relevant knowledge base article will appear in right side panel. In case if the KB article is relevant to your issues, recommending you to go through KB article. You may resolve the issue by yourself.. If the issue still persists, Please go ahead to raise an incident. Now we need to enter the appropriate description. Here we need to choose the relevant Services. we have list of services such as, Bot IT desktop support. Pipe line support. S2 Development and so on... Depending on your issue please choose the correct Service and relevant category and sub category Then Please Choose the urgency and impact based on your actual circumstances. Based on the selection, Priority will defined automatically and then submit the ticket..