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Hello, to access Mapi's rooms you must enter the (vikey) email we sent you after completing the online check-in. Once you have entered the email, you must click on the link. A page opens with 3 opening buttons (building door, apartment door and room door). You have to press the button of the door you want to open, press unlock (option 1) and turn the handle you find in the door. To close the door to the room, on the other hand, you have to click (again from the link) open the bedroom door, unlock and turn the handle in the other opening direction. For any information or problem contact me at: 3490692905, I'm available 24 hours a day :) A good stay :)