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We’ll now look at the troubleshooting guide. This section will highlight documentation, that we have within Costa Express to support our field colleagues in their daily task, and to support them to be successful in their role. Let’s discover how this document could be useful to you!. Firstly, we have a contents page for easy navigation of the guide. Then, there are standard procedures, such as, how to turn the machine on, and how to shut down the machine following the correct procedure. We then have a safety section, advising the technician to turn the power off, and unplug the machine before servicing, to mitigate risk of electric shock, scalding, and serious injury from moving parts. It’s important to ensure all safety guidelines are followed.