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<speak> Hello. My name is Roy Jensen, and I will be your instructor for the online portion of this course in <emphasis level="strong">Strategic Dee-escalation</emphasis>.<break strength="x-strong"/> <break strength="x-strong"/> Before we begin, please note that you can adjust the playback rate, volume, resolution, and toggle full screen mode from the bottom right corner of the video. On the bottom left, you can play or pause the video, and skip back 10 seconds. I recommend watching the videos in full screen mode. <break strength="x-strong"/> </speak>