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oh ho it seems you have not responded to our letters send on your mailing address by Centrelink we have tried to reach you many times we have send notification letters to you along with application forms which you were supposed to fill in your information and send back to us but we have received no response from your end for your information the letter was to inform you about your back payment and also to inform you that your pension rates now have been increased because we have not received any response from your end your file has now been moved to Centrelink head office in Canberra to process your file for increased benefits you need to contact the Centrelink office in Canberra and provide your application number for your convenience please write down your application number in case you do not have it your application number is 0 8 0 4 5 6 I repeat 0 8 0 4 5 6 to contact head office call on 0 2 7 2 0 1 9 4 6 7 I repeat 0 2 7 2 0 1 9 4 6 7 our telephone lines will remain open between 10 am to 6 pm according to Canberra time thankyou for your time we appreciate your quick response