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Agenda June 15, 2022 11:30 am MEETING OF THE SAN DIEGO METROPOLITAN TRANSIT SYSTEM SECURITY & PASSENGER SAFETY COMMUNITY ADVISORY GROUP (CAG) *Meeting will be held via webinar* To request an agenda in an alternative format or to request accommodations to facilitate meeting participation, please email the Clerk, [email protected] at least two working days prior to the meeting. Meeting webinar/teleconference instructions can be accessed under ‘Meeting Link and Webinar Instructions.’ Click the following link to access the meeting: https://us02web.zoom.us/j/89655290838 Para solicitar la agenda en un formato alternativo o para solicitar acomodaciones de participación, por favor mande un correo a la Secretaria de la Junta, [email protected] al menos dos días hábiles antes de la reunión. Instrucciones para ingresar a la junta virtual están disponibles bajo ‘Meeting Link and Webinar Instructions.’ Use este enlace para acceder la reunión virtual:  https://us02web.zoom.us/j/89655290838 ACTION RECOMMENDED Approve ROLL CALL APPROVAL OF MINUTES - April 12, 2022 PUBLIC COMMENTS 1. 2. 3. COMMITTEE DISCUSSION ITEMS 4. American Public Transportation Association (APTA) Peer Review Report Update (Al Stiehler) Action would provide feedback to MTS staff regarding the APTA Peer Review Report. MTS Video Camera Systems and Body Worn Camera Standard Operating Procedure (Karen Landers and Michael Rini) 5. Possible Action Informational     Security & Passenger Safety CAG Page 2 of 2 OTHER ITEMS 6. 7. 8. COMMITTEE MEMBER COMMUNICATIONS AND OTHER BUSINESS NEXT MEETING DATE: September 7, 2022 at 11:00 a.m. ADJOURNMENT  1. 2. 3. 4. MEETING OF THE SAN DIEGO METROPOLITAN TRANSIT SYSTEM SECURITY & PASSENGER SAFETY COMMUNITY ADVISORY GROUP (CAG) DRAFT MINUTES April 12, 2022 ROLL CALL Chair Welsh called the San Diego Metropolitan Transit System (MTS) Security & Passenger Safety Community Advisory Group (CAG) meeting to order at 10:35 am. A roll call sheet listing of CAG member attendance is attached. APPROVAL OF MINUTES Vice Chair Brady moved to approve the minutes of the February 1, 2022 CAG meeting. Rocina Lizarraga seconded the motion, and the vote was 12 to 0 in favor, with Bobby Ray Salas, Emma Rodriguez, Hoan-Vu Do and Karen Howard absent. PUBLIC COMMENTS There were no public comments. Fare Evasion Diversion Program (Karen Landers) Karen Landers, General Counsel, started her presentation with an overview of fare enforcement and MTS policy goals. She discussed the Diversion Program Pilot and additional accommodations made by MTS and MTS’s civil justice goal. Ms. Landers shared information on the financial impacts of fare evasion, ridership recovery, transit funding, and the new Pronto fare system. She reviewed fare evasion and Diversion Pilot data collected from September 1, 2020, the start of the diversion program, through February 2022. Ms. Landers noted the opportunity for outreach with service providers and asked the CAG for other suggestions. She discussed the Diversion Pilot participation versus non-participation. Ms. Landers ended her presentation with a few Diversion Pilot recommendation changes that included whether or not the Diversion Pilot Program should become a permanent program. Vice Chair Brady asked for the meaning of refuse to cooperate. Ms. Landers explained that it means a person who decides to walk away from officers, refuses to talk to the officers or refuses to take a citation. She noted that sometimes the contacts leave MTS property and sometimes the contacts stay on MTS property. Rocina Lizarraga asked if MTS knows the age group of the contacts who refuse to cooperate. Ms. Landers stated that this program is for adults ages 19 and older. Chair Welsh asked if MTS has thought about ways to educate homeless individuals regarding programs available to them. Ms. Landers stated that MTS officers carry outreach information for those experiencing homelessness. Ariana Federico Mondragon asked about citations being sent to court and what court they were being sent to. Ms. Landers stated the citations are sent to the Kearny Mesa Security & Passenger Safety CAG April 12, 2022 Page 2 of 5 Traffic Division. It was noted that citations also go to East County and South County courts depending on what jurisdiction the citation was issued in. Ms. Mondragon asked if a failure to appear for a citation turns into a warrant for arrest. Ms. Landers stated that the court no longer issues warrants for fare violations. Vinton Omaleki asked what the estimated loss of revenue is from those cited. Ms. Landers stated that MTS is seeing about a $12 million loss of fare revenue, however that it is not all from fare evasion. Ms. Landers commented that with the implementation of the Pronto system, MTS has seen about a $5 million fare revenue loss, leaving about $7 million that is unknown and could be from people not purchasing a fare, from people not using stored value on their Pronto card unless they are contacted by an MTS officer, or from people not knowing how Pronto works. Sharon Cooney, Chief Executive Officer, clarified that these losses are what have been identified as Trolley losses and not Bus losses. Vinton Omaleki asked if MTS has data on the riders who pay. Ms. Cooney mentioned that San Diego Association of Governments (SANDAG) is planning to launch an onboard survey which will provide demographics of who is and is not riding. Vice Chair Brady asked what percent of people are walking away. Ms. Landers stated that for February 2022, just over 5,000 people were contacted and 64 percent of those contacts walked away. Vice Chair Brady asked if there have been any changes to the policy for a senior/disabled pass. Ms. Cooney stated that MTS has altered the program over time and now MTS contracts with MTM to do the certification process of that program. Michelle Krug appreciated the Diversion Program proposal to reduce the fine and the number of hours for community service, but felt it might be a bit challenging to keep track of one hour of community service. Ms. Krug wondered if there was a way to incentivize people to not walk away. Ms. Landers stated MTS does not yet have experience with how keeping track of one hour of community service will work and that MTS has been flexible thus far with people choosing to do community service. Todd Temple asked if the ridership numbers are down due to the sentiment that riding the trolley is not safe. Ms. Cooney mentioned that a customer satisfaction survey will be done in a couple of months that will query customers about riding, why they ride and any concerns they may have on the system. She noted that an online survey can also be completed by people who do not ride and why they choose not to ride. Matt Wechter mentioned that any of the homeless court providers can submit proof for completion of community service hours regardless of the number of hours and that he supports the continuation and the amendments to the program. Ariana Federico Mondragon asked for clarification regarding an adult using a youth pass and why they would not be eligible for the fare diversion. Ms. Landers stated that the violation, misuse of a fare card, is a separate violation not included in this program. Ms. Mondragon commented that MTS should transition to be more of a public service since MTS is a public transportation agency. Ms. Cooney stated that MTS is constantly Security & Passenger Safety CAG April 12, 2022 Page 3 of 5