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Hi Elise, it's nice to meet you. So tell me a little bit about you and NovaBank. Ok great, we’ve worked with many banks in setting up virtual agents like this. So tell me more about NovaBank, what kind of financial services do you offer? Yes we work with many banking organizations to ensure our AI studio is compliant across the globe. So your planning on creating virtual banking agents, will they be going through to a contact center, and if so how are you planning on syncing those conversations? That makes perfect sense, and can I ask, will you need support integrating the virtual agent into your contact center, we offer a managed service to help you integrate the virtual agent into your communication platform? I understand, we’re always here to offer our support. So talk us through a typical customer journey. That makes perfect sense, accessibility is the key to elevating your customer’s experience. So from your customers perspective will they be voice calling these specialist agents or could they use other channels? We have a fantastic use case of how we have integrated the AI studio with WhatsApp to offer this exact functionality, I’ll send it over to you. Yes, we have a dedicated conversational design team that will work with you to develop a solution that solves all of these challenges. If you like, we can set up a further demo with you to show you how to use the AI studio and our team help you develop virtual agents, and how we do this securely across the globe. We can also show you how, combined with our VCC product, Voice and messages API, you can house the conversation all in one system, how you can analyze conversations to capture the data of these calls for seamless conversations and how we can integrate this with whatsApp for your specialists and customers convenience.