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Hi, my name is Marija. In this video, we'll show you what the insurance quotation process looks like in the SAP Commerce Cloud, Financial Services Accelerator. Meet Donna. Her parents helped her to buy a new car. Let's see how she can employ her digital skills to purchase car insurance quickly and effortlessly. Donna is on her favourite insurer’s homepage. It is easy for her to find car insurance. She would normally hit the search for the product, but the menu is intuitive enough, and she can immediately select the auto insurance and then click "Get a Quote". The insurer helps her fill in the form in the step-by-step process and asks for a byte size of data. She cannot go wrong – as the parameters are self-explanatory. In the first step, Donna provides basic information about her car and herself – as she will be the main driver. In the next step, the insurer provides Donna with an overview of the car insurance products that are compared against their main characteristics and price. Prices are easily retrieved from the insurers Rating System via integration. Under the "I" button, the insurer consistently provides an explanation of each coverage which helps Donna decide if it is applicable to her. The insurer intelligently uses the information provided so far – Donna's age and the car being insured. Here, the insurer has recognized that Donna is price-sensitive and therefore suggests her to buy the basic car insurance – Auto Bronze. If Donna needs help, she can either use a chatbot or engage with the insurance agent directly. In the third step, the carrier offers Donna to pick coverage on top of the basic product, which she appreciates as this is the place where she can benefit from advice that young drivers could use the collision coverage as well. Donna sees that she can also add winter tires to her purchase, which she finds really useful. She decides to add winter tires to her car insurance quote, as she thinks this will save the time she would spend searching and buying them by herself. By offering third-party products, such as winter tires, together with insurance products, the insurer's service is complete. Third-party products come as a one-time payment for the client, whereas the client pays the premium on a monthly or annual basis for the insurance policy. The fourth step is the easiest – as she is asked to enter personal information – and Donna just imports the required information from her profile. The only information not available in her profile is her licence plate, and this is the remaining entry she does. Donna can decide to save this information in her profile, making all the future form entries that need this information effortless. In the next step, Donna reviews and confirms that all the entered data is true and correct. Before submitting her request, she decides to use a coupon she got from the insurer the last time she bought insurance. She enters the coupon code and is happy to see that the discount has been applied. Now she can submit the quote request. It seems that she is ready to pay. The insurer offers her several payment options – and she is using her preferred one - which helps her to track her finance easily. By accepting the Terms and Conditions, Donna has finished the quotation process. She now owns the car insurance policy. The issued car insurance policy is available in My Documents and under My Account > Policies. Donna is now ready to enjoy her first drive in the brand-new car. Donna really appreciates that she can at any time get information, advice, or service at the channel of her choice, quick processing, and ease of use and convenience of using provided information in all the process steps. She also liked the control she exercises on provided information which enables the right mix of personalization and trust, and the relevant and contextual offer combined with valuable recommendations that make her life easier. From the insurer's perspective, the digital quoting process enabled an easy and streamlined quoting experience through guided and simplified form entry, engaging prospective digital-savvy customers 24/7, and seamless customer data capture for personalization, re-marketing, product recommendations and future process and product improvements. Digital quoting and onboarding also enabled improved customer experience and differentiation through bundling additional value-add products and services from 3rd parties as well as scalability and increased productivity. More information about the Insurance Quotation process in the SAP Commerce Cloud, Financial Services Accelerator can be found on the SAP Help Portal. Thank you for watching!