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Welcome to Jumia, We appreciate your call. Our customer service team operates from Monday to Sunday , 8AM to 6PM. You can still use our online services using the application or our website. Through My orders section. You can track your order status, cancel or return an item and also check for return status. For any other query, please connect with our Chat Bot, available 24/7. You can log your request there and we'll follow up within 24 hours. Thank you for calling Jumia.