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Good day everyone. Welcome to RCL’s world. We will guide you about RCL’s world and RCL’s service journey based on our SOP. This is a snapshot of the shipment order activities which involved various functions from Sales, Customer Service, Documentation, Operations and up to Finance and Accounting In this chapter, we will talk about Quotation creation, booking creation and Booking confirmation process based on SOP. RCL’s commandment: No confirm booking without final quotation. Booking is a first activity to recognize a start of a shipment process after the salesman has approached the customer to negotiate for rates and canvass for cargoes. There are 4 parties involved in booking activity which are Customer, Location's Sales and CS, HQ Trade / DG Team / Regional Operation Team and Depot. Before creating and accept the booking from customer, CS needs to verify that Is the Quotation final? Is Special Handling request? Is Space available? CS must confirm the booking within 2 days from creation date. This is to ensure customer satisfaction. In order to serve customer better, the salesperson must have basic knowledge of RCL service routing, ideal rates & standard surcharge tariff including standard DnD free time composed in each port pairs. After knowing potential customer & shipment plan, the salesperson will create Quotation for customer in the system To have quotations properly filed in the system, Basic but mandatory information to fill in are Contract Party Code, Customer type Quotation type container size and type special handling request port of loading port of discharging demurrage and detention service routing Thereafter, get rate and the salesperson may adjust the ocean freight and port surcharge based on negotiation with the customer All guideline rates and port surcharge are setup by HQ Trade while the DnD free time is setup by E O M. If the Quotation is filed with all rates higher or as per tariff set up and free time of demurrage and detention following the tariff. The Quotation will be able to close and salesperson can proceed to finalize it. If any Freight or surcharge is adjusted lower than tariff or free time of demurrage and detention are higher than tariff, the Quotation will be flagged “Need approval” and send to HQ Trade to review and approval If the Quotation is approved, the quotation status will be updated to Final and ready to be used in the Booking. If the Quotation is rejected, Sales should communicate and renegotiate rates with the customer based on HQ Trade’s comment. They can either resubmit Quotation or Cancel Quotation . Quotation filing up to final or Cancel process should be completed within 2 days after creation date With the Final Quotation, CS will be able to create and confirmed the booking when the customers place the booking. If CS is unable to find any quotation when the customer place a booking, CS need to inform Sales Team to recheck and file the quotation After that CS need to check that this booking is request for Special handling or not? If yes, booking status will change to “Waitlist” when CS click save also CS have to apply for special cargo request to get request number for reference and submit to related team for approval Once HQ review the request and approve then status of request will change from Pending to Advice Booking status will change back to Open but if HQ reject the request, CS need to check the reason of rejection and inform customer for the reason that why we can’t accept their booking and cancel booking creation in the system Once HQ approve for special cargo handling request, system will verify that this booking is over BSA or not? If not, CS can close and confirm booking. But if it’s over BSA then this booking will flow to waitlist for Trade approval. Trade will review all waitlist and consider whether approve or reject If Trade approve, booking status will change from waitlist to open then CS can close and confirm booking Once Booking is confirm, CS have to generate booking confirmation report and provide to customer for reference also generate Booking report and send to depot their equipment preparation and data will flow to easy load list C O C booking must be confirmed within 2 days after creation date.