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The Table I T R segment represents parts of an interaction thread. It contains information, for example, of the state of each segment and its duration. The Table I T R thread Represents parts of a global interaction. For example, get information about the Agent that handled the interaction and the Code of the global interaction related to the thread. As for the Table script session, it Contains information about the script sessions. From this table, you can get, For example, the Code of the user that handled the script session, and the Code of the contact profile related to the script session.