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Communication is an important element in the process of managing. Your intention and intervention should bear symmetrical information to effectively convey your message to its intended recipient(s). You may now understand why you have been gradually shifted from visual-auditory to wholly auditory mode via podcast of congressional lectures. Communication is one of the most challenging elements to master given its quite complex nature. The reason is that it is usually composed of abstract representations, symbolic and contextual in nature that could blur, exaggerate, or affect in some ways the meaning of the transmitted message. The words that we use, our distance from one another, the clothes we wear, the tool of exchange we choose to employ or even our generation, age and socioeconomic groups could bind or destroy our communication process. Being mindful of these factors is helpful to raise awareness on the quality of our communication. But, there is another story to tell when it comes to managing intervention after your personal services have been launched. You now have a responsibility and answerability for your action --- we call it the narrow sense of accountability. What do you need to do in order to manage communication to step up your intervention and drive leadership is the big question in this regard? To answer the question, let us give a practical example. I will pose a question - When you see something a pleasing or disagreeable meme from social media, what do you tend to do? And what do you actually do? You will hit like, dislike, or comment – right? But, too seldom that you will pause for days to verify if the meme is saying something factual or not, right? Another example, you saw two of your family members having difficulty in the task that they are completing. What do you actually do? You tend to observe, ask what they are doing and do their task. Right? When things do not go your way, what do you actually tell people? Or how do you behave? You tend to tell trusted ones how bad your day has been. Or how difficult the day has been. Or how unfortunate you have been. In all these things, you are helping to prompt a noise in the environment that could actually produce a negative form of service in terms of their outcomes. Let us go back to our examples: • If you hit like to an unverified, opinionated, and non factual meme – you are prompting people to circulate similar memes in social media and be indirectly imposed on others via big number of approving viewers – this is how we legitimate a culture of acceptance. • If you take the work of your family members to unburden them without their consent – you are prompting them to accept your way. Conflict may arise. In the absence of conflict – being unreasonably unburdened foster dependency on the other hand. • If you always tell people how unfair life is, how bad situations are or what have you --- you are prompting them to agree with you as if the words that you speak inflates as command in their minds. In all the three examples --- your form of intervention in the language of service may actually produce or cause disservice. Now, a question, How do you improve the quality then of your intervention through communication at the stage of service management or managing? • Develop the restraint • Set the boundary again --- your personal issues vs. non personal issues vs. issues that should not concern others • Know the right timing for boundary exchange But then, How aware are you that your daily scripts with yourself, your family, or work peers may be hindering your communication, when you find it so cute or edifying to adopt one? To be of help to you, Here are the two sets of general tips to help you improve your communication as a form of intervention: • For the first set of 3 discussion points on boundary setting Number 1, Instead of reacting, always bear in mind that you should be RESPONDING Number 2, When you think that you are in a very problematic situation, always think that your should PRIORITIZE which needs immediate attention. Number 3, When you are exposed to a bad and untoward situation, remember to practice your mental hygiene and self care management tips. • Next, for the second set of 3 discussion points on boundary exchange Number 1, you should never interfere without the other person’s consent. Only assure them – family members or not - of your presence and your assistance when needed/ Number 2, do not engage in talks without knowing first the facts or listening intently to the other person. Number 3, avoid early judgment of people. For a final point, Dr. Nolasco prepared a video on intervention that answers the big question posed in this podcase. Her response invokes the answer called restraint. How do you exercise restraint while in the middle of intervention is her magic tip for you. Formally put, the video shall help you understand the power of control in communication when information overload is already stepping in and causing panic, anxiety and undue influence on decision making of people. Enjoy viewing!