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voice prompting, License for the max number of simultaneous calls that you will have waiting on queue and that will have D.T.M.F. INPUT from the waiting/self-service callers. Please note that the Voice Prompt option does not include access to external functions or database data, meaning that decisions can only be taken over the ANI/DNIS or input from the caller. For full fledged “interactive” routing or self-service applications you will need the item Voice Portal.