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Good morning! Good morning and welcome to our Gloss Beauty Centre & Spa. How can I help you? Good morning. I have an appointment for a manicure. What time is your appointment? At 10.30. Let me check, please. Here you are, Ms Ross. You have an appointment for a manicure with Laura. Please, have a seat, the cabin is almost ready. Thank you. How are you, Ms Ross? I'm very well, thank you. Laura is really nice. Very good. You have an appointment for a facial next Wednesday at 10 a.m. What's the date today? It's Monday, 2nd May. Oh yes, thank you! See you in 2 days, then! Good bye Ms Ross, have a nice weekend!